Delivery & Returns

Free Delivery Policy

We value your custom and as a 'thank you' to you for ordering from us we currently offer free delivery.  We currently use My Hermes which is a 3-5 working day delivery service. We can supply you with the a tracking number by e-mail so you can track your parcel on line with them.

Your delivery will most likely be delivered by My Hermes although this may change at any time.  We do however reserve the right to use any carrier, delivery or postage service to provide this free service.

Due to current shipping charges we regret that we are unfortunately not able to extend this offer to Europe and the rest of the world.

If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, as the delivery was free, we do not provide financial compensation to cover consequential losses.

Returns Policy

We want you to be happy with your purchase. However, if it is not suitable for any reason, we are happy to refund your purchase providing it is:

• Returned within 14 days of receiving your order

• It is in original undamaged packaging with all tags intact

• The product is in the same condition as how you received it

You have a statutory duty to take reasonable care of our goods whilst they are in your possession and during transit. We cannot accept liability for goods that get lost or damaged when they are returned, and request that you ask the Post Office to stamp the Proof of Posting label when returning products by post.

If the item you receive is faulty, damaged or the wrong item has been sent, please contact us for returns instructions and we shall refund you in full.

With the exception of faulty or damaged goods, if you return your purchase after 14 days of receiving your order, we reserve the right to not offer you a refund. We will instead return your original purchase to you and prior to sending it out, you will be charged the delivery fee that is applicable to the postage for the item(s).

How do I return an item?

Please Note: We do not offer free returns, please make sure you have paid the correct postage before returning the items to us. We advise you to use recorded delivery, or a delivery service that can be tracked and traced when returning items. Parcels that do not arrive back to us cannot be refunded regardless of the reason for return.

All returns must be posted to this address:

Bedwin Soft Furnishing
142 Newry Road
Kilkeel
Newry
County Down
BT34 4ET